Post by account_disabled on Mar 6, 2024 9:10:39 GMT
A single place, integrating all organizational processes through the bpms. This is especially useful for companies that want to have a unified vision of their operations. Service portal : service desk sydle one offers an integrated service portal where you and your users can easily access all available services, register and track tickets and obtain relevant information. This ground-centered portal improves user experience, which also facilitates the management and follow-up of requests, guaranteeing compliance with slas and improving service efficiency. Various content formats : allows content to be available in a variety of formats, such as videos, pdfs, e-books, among others, ensuring that information is presented in the most appropriate way for each situation. Omnichannel attention : provides omnichannel attention, integrating the main existing communication channels such as webchat, chatbot, whatsapp, linkedin, email, among others. Integration with crm : the solution allows integration with crm, providing a better sales and post-sale experience for the customer.
This allows marketing, sales, customer success and support teams to work together to provide exceptional customer service. Native chatbot : the sydle one service desk includes a native chatbot, which allows you to create automatic responses in natural language and conversational ai. It integrates with the service system, allowing support agents to receive and respond to messages directly on the platform. This facilitates fast and effective communication with customers. Automation of complex processes : together Whatsapp Number List with the low-code bpms platform, the solution allows you to automate complex processes with a few lines of code, saving time and increasing business efficiency. Access to information in real time : through analytics, you can access all the information in the organization in real time, create intuitive control boards to follow kpis and make decisions based on data. Activity history : the solution maintains a record of the entire history of services provided, which allows you to carry out quick information searches and guarantee a coherent service and a better customer experience.
Possibility of measuring and controlling nps, a fundamental metric to evaluate customer satisfaction and loyalty. Through integrated surveys and direct comments, it is possible to obtain valuable information about the customer experience, which allows continuous improvements and guarantees a high quality service. What are the advantages of implementing the sydle one service desk? The implementation of the sydle one service desk provides a significant increase in operational efficiency, allowing teams to focus on more strategic tasks and increase productivity . Furthermore, the quality of customer service improves thanks to an omnichannel and personalized service, which translates into greater customer satisfaction and, consequently, greater customer retention and an increase in revenue. Crm integration also offers a more cohesive and effective customer experience, which can lead to increased sales.
This allows marketing, sales, customer success and support teams to work together to provide exceptional customer service. Native chatbot : the sydle one service desk includes a native chatbot, which allows you to create automatic responses in natural language and conversational ai. It integrates with the service system, allowing support agents to receive and respond to messages directly on the platform. This facilitates fast and effective communication with customers. Automation of complex processes : together Whatsapp Number List with the low-code bpms platform, the solution allows you to automate complex processes with a few lines of code, saving time and increasing business efficiency. Access to information in real time : through analytics, you can access all the information in the organization in real time, create intuitive control boards to follow kpis and make decisions based on data. Activity history : the solution maintains a record of the entire history of services provided, which allows you to carry out quick information searches and guarantee a coherent service and a better customer experience.
Possibility of measuring and controlling nps, a fundamental metric to evaluate customer satisfaction and loyalty. Through integrated surveys and direct comments, it is possible to obtain valuable information about the customer experience, which allows continuous improvements and guarantees a high quality service. What are the advantages of implementing the sydle one service desk? The implementation of the sydle one service desk provides a significant increase in operational efficiency, allowing teams to focus on more strategic tasks and increase productivity . Furthermore, the quality of customer service improves thanks to an omnichannel and personalized service, which translates into greater customer satisfaction and, consequently, greater customer retention and an increase in revenue. Crm integration also offers a more cohesive and effective customer experience, which can lead to increased sales.